Hi Experts,
I need to map the Quality notifications for general purposes in SAP QM where requests from other departments are executed. I'll put the scenario in following ways,
1. Sample analysis: Samples are sent to Lab 1 for chemical analysis.
2. Sample preparation: Sample are sent to Lab 2 for sample preparation which are required to carry out mechanical testing in the lab.
We need to map the process in a way where a user can generate a notification in the system which would be intimated to Lab for the desired job to be done. Lab 1 would complete the chemical analysis and would close the notification indicating the completion of task.
Similarly, lab 2 would close the notification after sample preparation and mechanical testing completion.
I have not used to notification therefore did not too much about it. I also went through the content available but couldn't get enough guidance. Kindly guide how the system can be mapped? Further assistance to introduce the Email system would do good so that emails can be sent to respective users in the basis of notification status i.e created and closed.
Kind regards,
ntn